Please read these terms and conditions carefully before booking a trip.

These terms and conditions apply to any trip, excursion, or service provided by the tour operator REGENERACIÓN TRAVEL AGENCY RGTA S.A.S, with RUC 1591728695001 and legal address at Calle Francisco Robles and Vía Archidona, Barrio San Luis Alto, Tena, Ecuador.

The tour operator is duly registered with the Ministry of Tourism of Ecuador under registration certificate No. 1591728695001.001.4011566.

Contact email: contact@r-e-generacion.com

Booking any of our trips implies full acceptance of these general conditions, which are considered automatically incorporated into the contract without the need for written transcription.

Reservations and payments

Booking your adventure with us is easy ! You can reserve your spot through any form available on our website, via email at contact@r-e-generacion.com, or through WhatsApp at +593 96 918 1797.

Once we receive your reservation request, we will reach out to provide you with detailed service information and final pricing. If you accept our offer, we will send a payment request for either 50% or 100% of the total trip cost, depending on whether the trip is scheduled to start in less than 30 days. In some cases, full payment may be required upfront due to supplier conditions. The deposit amount and any remaining payments will be confirmed at the time of booking.

Your reservation is confirmed as soon as we receive your deposit. The remaining balance (50%) must be paid at least 30 days before the trip start date. If payment is not received by the due date, your reservation will be canceled. Cancellation fees are explained in the ‘Modifications and Cancellations’ section.

Travel documents will be sent via email and/or WhatsApp once the final payment is received and all services included in the booking have been confirmed.

Booking conditions

• All prices are listed in US dollars (USD) per person and include applicable taxes.

• Each tour and excursion specifies included and excluded services. Any service not explicitly mentioned as ‘included’ is considered ‘not included.’

• Any additional expenses incurred during the trip, such as extra services or beverages, are the customer’s responsibility.

• We understand that plans may change, but please note that no refunds will be issued for services not used during the trip.

Payment methods

You can make payments conveniently via credit or debit card through PayPal, Xoom, Wise, Revolut, bank transfer or cash deposit in a Pichincha bank ATM. Any additional transfer fees are the responsibility of the customer and may vary depending on the payment method used.

For last-minute bookings made within 30 days of departure, full payment is required at the time of booking.

Municipal fees and additional services

Published prices do not include:

• Municipal port fees for inter-island transportation.

• TCT visa (airport)

• Galapagos entrance fee (airport)

• Water taxis or auxiliary boats.

• Any other expense not expressly listed as “Included.”

These charges must be paid on-site directly by the Client.

Cancellations and refunds

Cancellation by the Client:

• For advance reservations (more than 15 days before departure), the 50% deposit is non-refundable.

• Last-Minute cancellation: Any cancellation made 15 days or less before the departure date is considered last-minute. In this case, no refund will be issued.

• Whenever availability allows, the Client may request to reschedule their reservation to another date at no additional cost, subject to payment terms and availability.

Cancellation by the Agency:

• The Agency may cancel a program only due to force majeure, lack of availability, or legal non-compliance. In such cases, the Client will be offered the option to reschedule or receive a full refund.

Partial refunds or adjustments:

• In special circumstances, such as itinerary changes not attributable to the Client or promotional conditions, the Agency may establish partial refunds according to what is agreed in writing with the Client.

Cancellation notification:

• All cancellations must be communicated in writing to the Agency via email or official form, and will be confirmed by the Agency within 48 hours.

Flight delays or cancellations

The Agency is not responsible for lost activities or services due to flight delays, schedule changes, or cancellations. Upon request, the Agency will assist in rescheduling remaining services based on availability, without any obligation to refund unused services.

Force majeure

The Agency is not responsible for cancellations, delays, or variations caused by force majeure events, including, but not limited to, natural disasters, pandemics, terrorist acts, extreme weather, or governmental regulations. In such cases, the Agency's obligation is limited to rescheduling services when feasible; no refunds will be issued.

Disturbances, demonstrations, or other contingencies

In the event of protests, strikes, road closures, or other public order events that prevent normal itinerary execution, the Client must notify the Agency immediately. Activities will be rescheduled for a later date without a refund.

Itinerary modifications

The Agency reserves the right to alter routes or programs to ensure passenger safety or compliance with local regulations. Any substantial change will be communicated to the Client as soon as possible.

Third-party providers and liability

Ground, maritime, and air services may be provided by independent third parties. The Agency is not responsible for mechanical failures, operational errors, or breaches by these providers. In case of a claim, the Client must contact the provider directly; the Agency may act as a mediator without any obligation to compensate.

Customer obligations

To ensure a smooth experience, customers must provide all requested information accurately and on time. Any issues or additional costs arising from incorrect or delayed information are the customer’s responsibility.

For everyone’s safety and enjoyment, we kindly ask customers to follow the guidance of our dedicated team, including tour leaders and guides. If a customer’s health, fitness level, or behavior poses a risk to their own safety or the well-being of others, we reserve the right to exclude them from the trip without a refund. Additionally, engaging in any criminal activity, such as causing damage to property or harm to others, will result in immediate removal from the tour without reimbursement.

Boarding and punctuality

The Client must arrive at the designated location and time indicated on their ticket or voucher. Failure to arrive on time will result in complete loss of the service, without a refund.

Liability for damages

Customers are responsible for any damage or loss they cause during the trip. Payment for damages must be made immediately to the affected party, accommodation provider, or tour operator. To protect against unforeseen situations, we strongly recommend having adequate travel insurance.

Code of conduct

• We strive to create a welcoming and respectful environment for all travelers. Any behavior that threatens this experience may result in removal from the trip, without a refund.

• Customers must respect the natural environment and biodiversity. Any actions that negatively impact the environment will not be tolerated.

Travel insurance

We strongly recommend that all travelers obtain comprehensive travel insurance to cover potential risks, including but not limited to:

• Trip cancellations: To protect against unexpected cancellations.

• Medical emergencies: Coverage for accidents, medical treatments, and evacuation if needed.

• Personal liability: Protection in case of injury or damage caused to others or property during the trip.

• Unforeseen circumstances: Travel insurance should also cover other unforeseen disruptions, such as delayed flights or natural disasters.

Customers are encouraged to contact their insurance provider for options that best suit their needs.

Changes to terms of service

The tour operator reserves the right to update or modify these terms at any time. Customers will be informed of any changes that may affect their reservations.

By booking with ReGeneración, customers acknowledge that they have read, understood, and agreed to these terms of service.